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- We use a whole team approach to patient care
- We show empathy – appreciating patients’ situations and providing appropriate solutions
- We take every possible care not to hurt people
- We go the extra mile for our patients
- We respect patients’ time, therefore we aim to run on time
- We listen to our patients and try to act on this information
- We understand that most patients want to be in the practice for as short a time as possible
- We are courteous to our patients at all times
- We know how to give options to patients
- We allow patients dignity to make decisions
- We allow patients time to make decisions
- We try to make it easy for patients to ask us questions
- Our aim is to keep patients for life, therefore we can pace ourselves
- Treatment can be done in stages or broken down into manageable phases of health, restoration and maintenance. Our overall goal is “completed care.”
- We constantly try improve how we communicate with our patients
- We constantly strive to improve our knowledge
- We adapt our skills to improve patient care
- Each team member has skills, abilities, knowledge and personality which we can make the most of in our pateints’ best interests
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